Debunking the Myths of Unified Communications
As voice, video, and data networks converge into a single user experience, more organizations are seeing the value in deploying IP-based unified communications solutions. These solutions integrate telephony, unified messaging, voicemail, customer contact solutions, audio and video capabilities, rich-media conferencing, and presence and mobility solutions with business processes. However, as with any emerging technology, myths have evolved about the use, value, and effectiveness of unified communications.
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Enhancing Business with Smarter, More Effective Communications
In today’s global environment, knowledge workers frequently travel away from their offices or
workgroups—or are located in distributed locations far from peers, subordinates, and supervisors.
Organizations from the enterprise to the small and medium-sized business (SMB) have spent
lavishly to give these knowledge workers communications devices and applications designed to
keep them connected. But productivity suffers and projects are delayed when customers cannot
reach these primary players.
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